Coral Coast Water Rates and Charge for both commercial and non-commercial customers remain unchanged from 2016. Click Here to see all the new rates and charges applicable to commercial customers.Click Here to see all the new rates and charges applicable to non-commercial customers.
Coral Coast Water is a wholly owned subsidiary company of Gascoyne Water Co-operative Ltd, who supplies NON-potable water to customers with an area of land smaller than 6 Hectares for stock and garden purposes only. For more information on Coral Coast Water please read the Informative brochureClick Here to see all the new rates and charges applicable to commercial customers. Click Here to see all the rates and charges applicable to non-commercial customers.
Coral Coast Water forms are now available online; please select the required form and either print or save the document to your personal computer.
Information for CCW Customers - An informative brochure for customers wanting to apply for a Coral Coast Water connection.
Coral Coast Water Application Form - Use this form to apply for a Coral Coast Water connection.
Coral Coast Water Customer Service Charter - The customer service charter is a set of guidelines for both the customer and Coral Coast Water to follow.
CCW Pre-connection Checklist- A simple checklist of all the steps and requirements that have to be complied with before your connection is processed.
Update customers details form CCW - Use this form if you have changed any of your contact details also if you would like to change you preferred contact details/method
CCW Bill review policy and procedure - We now have a bill review policy and procedure for customers to utilise if they feel an error has been made on their water bill.
Once you have completed your form you can return to Coral Coast Water by either of the below options.
Fax: 9941 4499
Mail: Coral Coast Water Po Box 5 Carnarvon WA, 6701
Email: Coral Coast Water
You can call into the GWC office located on 50 Boundary Road during office hours and lodge your completed from. Our current office hours are Monday - Friday 8:30 am - 4:00 pm.
Currently you can pay water bills issued by Coral Coast Water by direct deposit into our bank account (details on our Tax Invoices); by Cheque; by cash. Unfortunately due to high bank fees we no longer offer payment by debit/credit card. There are currently no fees associated with these payment methods issued by Coral Coast Water Pty Ltd.As a general rule Coral Coast Water Pty Ltd does not offer exemptions, discounts, rebates or concessions on its' water charges. It does however value local clubs and offers them a reduced usage rate to support the local community. Currently we supply water to Carnarvon Speedway Club, Carnarvon Motor X & Carnarvon Horse & Pony Club at a discounted rate.
Customer's are required to maintain the area around the meter. Please Click Here to see more about maintaining access to the meter.Coral Coast Water P/L may also under section 95(1)(b) of the Water Services Act 2012, cut off or reduce the rate of flow of a supply of water if the service charges remain unpaid for 30 days after they become due. Coral Coast Water P/L will notify a customer in writing prior to the water service being disconnected as part of their Debtor Procedure. Planned and unplanned interruptions of water supply or other incidents may also affect the provision of water services. Where a planned interruption is scheduled Coral Coast Water P/L will notify the customer prior to the interruption informing them of the date, time and expected duration. It is imperative that customer's keep their contact details up-to-date so that we can notify them. The best and most efficient method of notification is SMS to your mobile, email or fax with 'snail' mail being the slowest method. Please see Belynda at reception should you wish to update your details or email her on email@example.com.
Please click on the "Customer Complaint Resolution" heading to the left of Coral Coast Water. You will find information pertaining to how a complaint can be lodged about a service or person providing the service of Coral Coast Water P/L.